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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the lobby secure. Everything we store stays tied to your login and withdrawal verification, and you control access requests through the support channels below.

Account data onlyWallet transaction recordsSecure session logsContact on request
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66zz2 How We Handle Your Account Information
POLICY CONTACT

Reach Us About Your Privacy

If you want to see what data we hold, correct an account detail, or request deletion, use any of the three channels below. Support handles privacy requests during the same hours we process withdrawals, and each request gets logged with a reference number you can track.

Live Chat Open the support bubble in the bottom corner of any lobby page and select privacy request from the topic menu. An agent will ask for your account mobile number and the specific data you want to review or change, then log the request and give you a tracking reference.
Email Support Send your request to the support address shown in the account settings panel. Include your registered mobile number, the wallet method you use most often, and exactly what data you want to access, correct or delete. Expect a reply within one business day with next steps.
Account Panel Log in, tap the settings gear, then scroll to privacy and data requests. You can download a copy of your transaction history, update your contact preferences, or submit a deletion request directly from that screen without writing to support first.
DATA SECURITY

How We Protect What You Share

Every deposit you send through bKash, Nagad or Rocket travels over an encrypted connection, and we hash your login PIN so even our own systems cannot read it back. Session tokens expire when you close the app, and withdrawal requests trigger a one-time code to your registered mobile number before we release funds.

Encrypted Wallet Transfers

When you confirm a bKash, Nagad or Rocket deposit, the transaction reference and amount are transmitted through SSL and stored with your account ID in an encrypted database.

Cookie and Tracking Control

We use session cookies to keep you logged in and preference cookies to remember your language and game-filter settings.

Account Access Logs

Every login, deposit and withdrawal generates a timestamped entry visible in your account history panel. If you see an unfamiliar session from Dhaka or another city, change your PIN immediately and contact support to freeze the account until we confirm…

Retention and Deletion

Transaction records stay on file for the period required by local reconciliation rules, typically one financial year. After that window closes, archived records are purged unless a dispute or audit requires us to keep them longer.

Common Privacy Questions

We collect your mobile number, date of birth, and the bKash, Nagad or Rocket account identifier you use for deposits. Device data such as IP address and browser type helps us verify login location and detect unusual access patterns.

Yes. Log in, go to settings, then tap privacy and data requests to download a copy of your transaction history, session logs and stored contact details. Alternatively, contact support and ask for a full data export.

We retain deposit and withdrawal records for one financial year to handle reconciliation and disputes. After that period, archived transactions are purged unless local law or an open dispute requires longer retention.

Only the payment-operations team sees wallet identifiers during deposit verification and withdrawal processing. We do not share your transaction history with third parties except where required by local law or with your explicit consent.

Submit a deletion request through the account settings panel or contact support via live chat or email. Once we confirm your identity and clear any pending withdrawals, we remove your profile and transaction records within seven business days.

We use session cookies to keep you logged in and preference cookies to remember language and game-filter choices. You can disable cookies in your browser or app settings, but doing so will log you out and reset your lobby preferences.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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